• If possible, unhook the scanner and try it on another computer. If the problem occurs on one computer and not another, the problem may be in the computer, not the scanner. Also try reading another bar code. The problem could be poor quality bar codes as outlined in Bar Coding Tips.
• Try shutting down your applications, turn off power to computer and simply starting over.
• If scanner isn’t outputting to the computer:

1. Make sure power light is on.
2. Make sure cables are connected tightly (connect cables by pushing firmly only – never push and turn – pins are bent and broken that way).

• If the scanner isn’t reading consistently:

1. If using a wand, the tip may be dirty. If the tip is replaceable, unscrew it and clean the tip gently, then wipe with a clean, dry cloth before replacing the cap.
2. If using a wand, be sure you are scanning smoothly and steadily. Place the tip of the wand in the white area preceding the bar code and scan as if striking a match – smoothly and quickly to the white area after the bar code. Scanning too slowly can hinder the scanner’s ability to decode the bar code.