|
Need Personal Assistance?
Our trained Customer Service Representatives are
here to help you, Mon-Fri, 8 am – 7 pm EST.
E-mail or fax us 24 hours a day and we’ll
respond to your question within 24 hours –
Guaranteed!
For U.S Customers:
Brodart Order Center
P.O. Box 100
McElhattan, PA 17748 U.S.A.
By phone: 1-888-820-4377, Mon-Fri, 8a.m. to 7p.m.
EST
By fax: 1-800-283-6087, 24-hour service!
Online: http://www.shopbrodart.com,
http://www.yourhomelibrary.com
E-Mail: supplies.customerservice@brodart.com
For Canadian Customers:
Brodart Canada Ltd, Order Centre
109 Roy Boulevard
Brantford, ON, N3R 7K1
By phone: 1-800-265-8470, Mon-Fri, 8a.m. to 7p.m.
EST
By fax: 1-800-233-8467, 24-hour service!
Online: http://www.brodart.ca,
http://www.yourhomelibrary.ca
E-Mail: supplies.customerservice@brodart.ca
For other International customers:
By phone: 1-570-769-3265, Mon-Fri, 8a.m. to 7p.m.
EST
By fax: 1-570-769-5111, 24-hour service!
Online: http://www.shopbrodart.com,
http://www.yourhomelibrary.com
E-Mail: supplies.international@brodart.com
< top of page
Click
Here for tips on using our search commands.
< top of page
We assign an account
number to all institutional customers and to public,
private, religious organizations and resellers.
If you are ordering from Brodart for the first time,
we will create a specific account number for your
organization.
Individual orders paid by credit card do not require
an account number to be established.
< top of page
Create
Sign-In Page
Please enter your e-mail address and password and
then click the "Sign-In" button. You will
be taken to your original destination.
A Sign-In is required so that we may provide
for your convenience:
A "My Favorites" page to save your favorite
repeat-order products.
The ability to set-up and save Ship-to and Bill-to
locations so you do not have to repeat the information
the next time you shop on-line with us.
An Order Status page to check on and review orders
you've placed on this site or by phone. For faxed
or mailed-in orders, please contact us (contact
information).
A sign-in protects the information in these areas
from others. You need to sign-in only once per session.
You may use the site without signing in until you
are asked to sign-in when accessing one of the above
listed features.
< top of page
Yes! When it comes to
choosing the right product for your needs or step-by-step
instructions on Book Protection explore Brodart's
more than 15 How
To and Product Guides. With more than 60 years
in the industry Brodart will give you the resources
you need.
< top of page
Yes. We will immediately
send you our most recent full-line catalog upon
request. Please click
here to request your copy on-line or click
here for contact information.
< top of page
The annual Brodart full-line Supplies and Furnishings
catalog is distributed in December/January of each
year and is valid for a full year.
< top of page
Guarantees
& Warranties
Brodart is commited
to our customers and ordering from Brodart online
is easy! We offer:
100% Satisfaction Guarantee
Same Day Shipping Guarantee
Furniture Warranty
Our Return Policy
< top of page
Privacy
< top of page
Shipping Status
Orders received by 2:00 PM Est. for stocked warehouse
items will ship same day. Special order, Custom,
& Product shipping directly from the manufacturer
can take 2-5 weeks.
< top of page
Our standard carrier for package delivery is FedEx
Ground. You may choose your favorite carriers such
as UPS, USPS, Airborne, etc. Items to large to ship
via package service will go by LTL. Either ABF Trucking
or New Penn.
< top of page
Your Order
You may place your order in 3 different ways: phone,
fax or online using our shopping cart. In the U.S.
call 888-820-4377 or fax 800-283-6087. In Canada
call 800-265-8470 or fax 800-363-0483.
< top of page
We accept Visa, MasterCard, American Express and
Discover credit cards. If you already have an established
account with Brodart, you may use a purchase order.
< top of page
Your credit card will be validated at time of order
for number accuracy. Your card will not be charged
until the end of the business day in which your
order has shipped.
< top of page
In order to receive your discount, you must mention
the promo code at the time you place your order.
You can do this by entering the code in the promo
box of your shopping cart if shopping on-line, notate
it on your mail or fax order, or finally if placing
your order over the phone, simply mention the discount
to your customer service representative.
< top of page
There are three ways for you to check the status
of your order. If you know your sales order number,
you may use our order status functions on our web
site. If not, you may contact us at 1-888-820-4377
Mon-Fri, 8am-7pm EST and speak with a customer service
representative or email us at:
cs@YourHomeLibrary.com.
< top of page
Because Internet vendors
are required to collect sales tax in any state
where
they have a physical presence and Brodart has a
presence in every state, we must charge sales
tax to
taxable individuals and institutions. If you are
an individual and do not have a tax exempt number,
Brodart must charge you sales tax in accordance
with your state law.
< top of page
Your order’s shipping and handling costs can
be calculated on three criteria:
1) If all of the items in your order ship from our
stock, your shipping is calculated on the number
of boxes, their respective weights and the distance
your order must travel. Our primary shipper for
stock orders is FedEx Ground but you may choose
FedEx next day, UPS, Airborne, or the U.S. Postal
Service.
2) If your order is for oversized items too large
to ship by FedEx Ground or UPS Ground, we will ship
your order by Motor Freight truck.
3) Some of our items ship directly from the manufacturer
to you. Your shipping and handling charges could
be calculated using a combination of any of these
three examples, depending on the size, quantity
and weights of the items ordered.
< top of page
Yes! Additional charges will apply, call
for a free quotation.
Please note:Free shipping
promotions are for standard shipping only.
< top of page
Inspect your order immediately upon receipt. If
your order is damaged or you are unhappy with your
order, please call or e-mail us to request a Return
Authorization number. Items must be in their original
unopened packaging.
Please note: software
which is opened, products made to customer specifications,
and large-quantity orders are non-returnable.
< top of page
We want to help you answer any question you may
have.
You can also email us at supplies.customerservice@brodart.com
or call us toll free at 1-888-820-4377 Mon-Fri,
8am-7pm EST.
< top of page
|
